Customer Support Cost Calculator

The calculator above gives you a dollar figure. That's the visible cost—the one that shows up on spreadsheets and gets reviewed in quarterly meetings.

But underneath that number lies something harder to measure and far more damaging.

Burnout. When your team answers the same question 50 times a day, motivation erodes. Turnover climbs. The agents who could solve real problems leave for roles where they actually can.

Slow replies. Every hour a customer waits, their frustration compounds. What started as a simple question becomes a complaint. A complaint becomes a negative review. And that review costs you customers you'll never even know about.

Refunds due to delays. Customers who can't get answers often give up—and request their money back. Not because your product failed, but because your support experience did. These are preventable losses hiding in your queue.

Lost repeat purchases. A single frustrating support experience can end a customer relationship permanently. The lifetime value you've built through marketing and product quality vanishes when support drops the ball.

These costs never appear on the calculator. But they compound over time, silently draining revenue and wearing down your team. The question isn't just "how much do we spend on support?"—it's "how much are we losing because of how we do support?"